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Select a product below for help finding your Activation Code, Pattern File, or Scan Engine Version. You may also log in to the Customer Licensing Portal (CLP) to access this information.

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Can the Trend Micro Security Server be installed remotely using Citrix or Windows Terminal Services? The Trend Micro Security Server can be installed remotely with Citrix or Windows Terminal Services. Does WFBS support 64-bit platforms? A scaled down version of the Security Agent is available for the x64 platform. However, no support.

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1. Log in to the Online Registration System for your location/language:
2. Click the Register Your Product button. Then the Enter Registration Key window will appear.
3. Enter the product key. The Activation Code (AC) will be sent via email.

Delete your browser's temporary internet files.

For Internet Explorer:

1. Close all browser windows.
2. Open a new Internet Explorer window.
3. Click Tools > Internet Options > General tab.
4. Go to the Browsing History section and click Delete.

For Google Chrome

1. Open a Chrome window.
2. Click the Tools icon in the upper-right corner, then select Options.
3. Go to the Under the Hood tab and click the Clear browsing data button.
4. Tick the Empty the cache checkbox.
5. Select the time range from the Obliterate the following items from dropdown.
6. Click the Clear browsing data button.

The Registration Key (RK) is used to register and to get an activation code or serial number. The activation code will be used to activate your product, NOT the RK.

The RK will be sent to you via e-mail when you purchase your Trend Micro product. You will be prompted for the RK during product installation.

The RK consists of two letters, followed by four groups of four digits or 22 digits in all, including hyphens. It is not case-sensitive.

Example: PC-xxxx-xxxx-xxxx-xxxx

No. Your login ID is set during registration and cannot be subsequently changed.

Password

Replace lost or forgotten passwords at the Online Registration System by doing the following:

1. Click the Forgot your ID/Password link.
2. Enter your login ID and the email address associated with the account during initial registration.

A new password will be sent to the email address.

Login ID

Contact Trend Micro Customer Service for assistance.

Lost or Stolen Activation Code (AC)

Contact Trend Micro immediately to report a lost or stolen AC. Trend Micro will invalidate the code and provide a replacement to the rightful licensee.

Forgotten Activation

If you have forgotten your AC, but have already registered with Trend Micro and set up an account, do the following to locate your AC:

1. Log into the Online Registration System.
2. Retrieve your Activation Code from your account information.

Otherwise, contact Trend Micro Customer Service.

Activation Codes are permanent for as long as customers have renewed their license and maintenance.

Activation Codes are associated with the customer’s license and maintenance period. The maintenance period is typically one year, but various time limits are possible.

Yes. Email notifications will be sent to registered customers at least 60 days prior to the maintenance expiration date. Renewing maintenance ensures continued access to Trend Micro Technical Support, as well as the latest product and security updates.

It is used for activating the trial versions of all Product Registration (PR)-enabled products. Upon registration of this key, a trial version Activation Code (AC) will be generated. PR-enabled products need an AC so that the update and scanning features will not be disabled.

This is different from Trend Micro legacy products, which automatically enable the 30-day trial period when no serial number (SN) is specified during installation.

If you have questions regarding your product evaluation or would like to purchase a product, contact Trend Micro Sales or a Trend Micro Reseller.

• Product updates
• Content security updates and/or service updates
• Web or e-mail based technical support from Trend Micro or an authorized reseller

Find the support contact information for EMEA region to address concerns on Trend Micro products.

FAQ

The following is a list of frequently asked questions and answers.

You can activate WFBS during the installation process or later using the Web Console. To activate WFBS, you need to have an Activation Code.

Obtaining an Activation Code

You automatically get an evaluation Activation Code if you download Worry-Free Business Security from the Trend Micro website.

You can use a Registration Key to obtain an Activation Code online.

Activation Codes have 37 characters and look like this:

xx-xxxx-xxxxx-xxxxx-xxxxx-xxxxx-xxxxx

Obtaining a Registration Key

The Registration Key can be found on:

• Product CD

• License Certificate (which you obtained after purchasing the product)

Registering and activating your copy of WFBS entitles you the following benefits:

• Updates to the WFBS pattern files and scan engine

• Technical support

• Easy access in viewing the license expiration update, registration and license information, and renewal reminders

• Easy access in renewing your license and updating the customers profile

Registration Keys have 22 characters and look like this:

xx-xxxx-xxxx-xxxx-xxxx

When the full version expires, security updates will be disabled; when the evaluation period expires, both the security updates and scanning capabilities will be disabled. In the Product License screen, you can obtain an Activation Code online, view renewal instructions, and check the status of your product.

I have several questions on registering WFBS. Where can I find the answers?

See the following website for frequently asked questions about registration:

Which versions of Worry-Free Business Security or Worry-Free Business Security Advanced can upgrade to this version?

See the WFBS Installation Guide for information.

Which Agent installation method is best for my network environment?

See the Installing s to Desktops and Servers for a summary and brief comparison of the various Agent installation methods available.

Can the Trend Micro Security Server be installed remotely using Citrix or Windows Terminal Services?

Yes. The Trend Micro Security Server can be installed remotely with Citrix or Windows Terminal Services.

Does WFBS support 64-bit platforms?

Yes. A scaled down version of the Security Agent is available for the x64 platform. However, no support is currently available for the IA-64 platform.

Can I upgrade to WFBS from Trend Micro™ ServerProtect?

No. ServerProtect will have to be first uninstalled and then WFBS can be installed.

Can I use a pre-existing installation of an Apache Web server on computer where I am installing the Security Server?

Trend Micro recommends that you do not use a pre-existing installation of Apache. The correct version will be installed at the same time that you install the Security Server.

Access to the Worry-Free Business Security console requires a password, which is first defined during installation and can be subsequently changed at any time. If you have forgotten your password, you can use the Console Password Reset Tool to reset the password. Access this tool on the Security Server computer under the Trend Micro Worry-Free Business Security folder in the Windows Start menu.

What happens when an attempted Intuit update is blocked?

All Intuit executable files have a digital signature and updates to these files will not be blocked. If there are other programs try to change the Intuit binary file, the Agent displays a message with the name of the program that is attempting to update the binary files.

Can other programs be allowed to update Intuit files? Can I bypass Trend Micro protection on a case-to-case basis?

Yes. To allow this, add the required program to the Behavior Monitoring Exception List on the Agent.

• Remember to remove the program from the exception list after the update.

I have several questions on configuring WFBS settings. Where can I find the answers?

You can download all WFBS documentation from the following site:

What folders should I exclude for Antivirus software with SBS 2003?

See the following tables for the SBS 2003 exclusions:

Microsoft Exchange Exclusions

(Advanced only)

IIS Exclusions

Domain Controller Exclusions

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Windows SharePoint Services Exclusions

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Client Desktop Folder Exclusions

Additional Exclusions

The updatable files will very depending on which product you have installed.

To find out if you have the latest pattern file or service pack:

1. From the Web Console, click Preferences > Product License. The Product License screen appears.

2. Product license details, including the current product version appears.

To find out the latest available patterns, open a Web browser to one of the following:

• The Trend Micro Update Center:

• The Trend Micro Pattern File:

What is Smart Scan?

Smart Scan is a new technology from Trend Micro that uses a central scan server on the network to take some of the burden of scanning off clients.

Is Smart Scan reliable?

Yes. Smart Scan simply allows another computer, the Smart Scan Server, to help scan your clients. If your clients are configured for Smart Scan but cannot connect to the Smart Scan Server, they will attempt to connect to the Trend Micro Global Smart Scan Server.

How do I know if the Smart Scan Server is running properly?

Verify that the following service is running on the Security Server:

TMiCRCScanService

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Can I uninstall the Scan Server or choose not to install it?

No. If you do not want to use Smart Scan, disable the Smart Scan service, which switches all clients to Conventional Scan and stops the Smart Scan service on the Security Server. This can also help improve the performance of the Security Server.See General Scan Settings for instructions.

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