The non-Vodafone SIM card needs to be in the locked Vodafone NZ mobile to enter the unlock code If your mobile was purchased less than 9 months ago you’ll need your debit or credit card to pay the unlock fee - you cannot use Vodafone Prepay credit to do this. Insert an active Non-Vodafone Australia SIM card Ensure the phone is charged then switch the phone on Optional Step: If the SIM card has a PIN, enter your PIN number (See FAQ below) In standby mode, enter the following code on the keypad.983.258# The screen will display 'SIM unlock code'.
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PHONE UNLOCK PROCEDURE
PLEASE READ THE INSTRUCTIONS CAREFULLY BEFORE YOU ATTEMPT ANY UNLOCK PROCESS
This procedure unlocks the handset from being network restricted from only using SIM cards from the Vodafone Hutchison Australia network.
In case of difficulties, please refer to the FAQ listed below.
For assistance please contact Vodafone Customer Care on 1300 650 410
Take note of the unlocking code shown above
· Insert an active Non-Vodafone Australia SIM card
· Ensure the phone is charged then switch the phone on Optional Step: If the SIM card has a PIN, enter your PIN number (See FAQ below)
· In standby mode, enter the following code on the keypad *983*258#
· The screen will display 'SIM unlock code'
Sim Unlock Codes
· Enter the unlocking code given above then press 'OK'
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· The handset will display 'Network unlocked' and be unlocked automatically
Unlocking is confirmed once able to make and receive calls with the Non-Vodafone Australia SIM card. (You will need reception and phone credit with the different network provider)
How To Unlock Vodafone Phones
Please Note:
· If a wrong unlocking code is entered (first attempt) it will display 'Unlock code not correct. 4 tries left'
· If the unlocking code is entered incorrectly five times, the phone will display 'SIM locked' - The phone is then permanently blocked.
· Once the phone is blocked, it can no longer be unlocked and it will not work with any SIM card including the Vodafone SIM card.
Experiencing Difficulties Unlocking Your Handset?
When raising a difficulty on the Vodafone Australia unlocking website - www.vodafone.com.au/unlock or the Three Australia unlocking website – www.three.com.au/unlocking we require the following information to speed the resolution of any issue that you may be experiencing:
- Exact wording from the handset of the error experienced when the unlocking code is entered
- Was the device purchased from Vodafone Australia or Three Australia
- IMEI confirmed by entering *#06# into the device to confirm – This will bring the IMEI up on the screen of the device
- Is the SIM card used to unlock the handset Active – i.e. able to be used in another handset to make a successful call at the same location.
FAQ:
Question: My phone asks to enter a PIN number
Answer: For SIM cards with PIN ENABLED you will be required to enter a PIN. This is not the unlocking code that has just been provided. For information concerning the PIN, PIN2, PUK and PUK2 codes for a SIM card please read the manual that came with your phone. This is not a handset unlocking difficulty.
Note: Faulty SIM Cards - The handset may also display messages indicating the SIM you are using to unlock the handset is faulty, it could display 'Insert SIM' 'Bad Card', 'Card Error' or 'Card Rejected', confirm the SIM card is inserted correctly – Gold area downwards and the cut of the corner matches correctly. You will need a working Non-Vodafone Australia SIM card to unlock the handset; Vodafone cannot assist with other network's faulty SIMs..
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Question: My handset displays a different message then what is shown in this procedure when I insert a Non Vodafone Australia SIM card.
Answer: The most common message the phone will display is 'Invalid SIM card'. Because each handset may have a different variation in software there is no common message. If your handset displays a different message it is recommended to move onto the next step.
Question: I am not currently in Australia and experiencing difficulties unlocking the phone that I purchased from a Vodafone and Three Australia outlet
Answer: Please contact HandsetUnlocking.Difficulties@vodafone.com.au with your name, device make and model, IMEI and details of the issue. Alternatively, you can contact Vodafone Customer Care on +614 1414 1414.
Making your request
To unlock a Vodafone device to use on another network, you’ll need a Network Unlock Code (NUC). Once you’ve got your code, see how to use your NUC
- Personal and small business customers can complete our form to request a Network Unlock Code (NUC)
- If you’re a corporate or public sector customer, you’ll need to contact your account manager.
- If you’re not a Vodafone customer and have purchased a device from a third party that’s locked to Vodafone, see how to unlock your device
We only issue a Network Unlock Code (NUC) if all of the following requirements are met:
• The device you want to unlock hasn’t been reported lost or stolen
• You haven’t requested more than three unlock codes in the last 12 months
• You’ve been using your phone number in the device you want to unlock for more than 30 days
• You’re using the device you want to unlock on the Vodafone UK network
• Your previous three bills are paid and up to date (if you’re a Pay monthly or small business customer)
What happens next?
Once we’ve received your application, we’ll send you an email to confirm your email address. Once you’ve confirmed this, we’ll be able to submit your request.
Within 48 hours of this being done you’ll receive an email with your code.
However, in some instances we may need to contact the device’s manufacturer, which can take up to 10 working days – we’ll let you know if this is the case.
- Apple devices – we’ll email you once your device is unlocked. Turn your device off and insert a non-Vodafone SIM. If this doesn’t work, please follow the instructions on the Apple website
- All other devices – we’ll email you with your NUC and instructions. For more information, visit our How to use your Network Unlock Code page
Not what you were looking for?
If you need to unlock your device or SIM in a different way, see our Unlock your phone page